Chicago Cleaning Service FAQ
Many of our new customers have similar questions. For your convenience, we have answered most of them below. However, if you have a more specific question, please call our office Monday through Friday from 8 AM to 5 PM, or leave a message with our
24-hour answering service and we will contact you as quickly as possible.
When and how do I pay for your services?
Payment by cash or check is due at the time of service. Payments by credit card must be arranged with our office.
What if I am not home when your crew arrives?
You need to make sure your home is accessible to our cleaning crew. If you have an alarm, please make sure it is turned off. Because each of our maids is insured and bonded, many of our clients provide us with keys to their homes.
We have pets. Is this a problem?
No. Just make sure you pick up after your pets and make certain they are secured.
If, for some reason, I need to cancel or change my appointment, what should I do?
Cancellations or changes to your appointment must be made at least a day before your scheduled service by 10:00 am. Changes to a Monday schedule must be made the Friday before by 10:00 am. Our cancellation fee is $30 per scheduled hour. This fee would also incur if our crew is unable to gain access to your home upon arrival.
Do you change linens?
Yes. Just leave your fresh linens on the beds you want us to change.
Can I get the same crew on each visit?
On a weekly basis we are able to assign one crew to your home. On a bi-weekly basis, we may assign two crews to your home. *We can not guarantee a specific crew on a calling basis as well as an every 3 week or 4 week schedule.
Can I have a set time frame?
We work with time frames and do our best to accommodate your schedule. If you choose to schedule an 8:00 am to 11:00 am time frame, this means our crew may arrive as early as 8:00 am, as late as 11:00 am, or anywhere in between. A courtesy call is given the day before your scheduled service with an approximate time of arrival.
What type of cleaning products do you use?
We use Green Seal Certified cleaning products. However, it is important to note that in some extreme cases, we recommend using conventional products, as they are stronger than green cleaning products. For more information, please click on the Green Cleaning tab.
How many people will clean my home?
We work in teams of 4 cleaning professionals. This way, we can get the job done quickly and efficiently.
Do you provide cleaning supplies and equipment?
Yes. Our maids come prepared with all the necessary cleaning supplies and equipment. However, if you require the use of special cleaning products, we will gladly use whatever supplies you provide.